{"id":1086,"date":"2026-03-30T12:11:33","date_gmt":"2026-03-30T12:11:33","guid":{"rendered":"https:\/\/hwlegal.cz\/?p=1086"},"modified":"2026-03-30T12:11:35","modified_gmt":"2026-03-30T12:11:35","slug":"ecc-net-esc-preshranicni-spory-pravni-pomoc-eu","status":"publish","type":"post","link":"https:\/\/hwlegal.cz\/en\/ecc-net-esc-preshranicni-spory-pravni-pomoc-eu\/","title":{"rendered":"How to Successfully Enforce Your Rights Against a Trader from Another EU Country with ECC-Net (ESC)?"},"content":{"rendered":"

In today\u2019s world, where cross-border shopping is becoming increasingly common, many of us find ourselves in frustrating situations. Goods ordered from a German, Italian or Spanish online store either fail to arrive, arrive defective, or the seller refuses to accept the complaint. The same can happen with an airline that cancels a flight and refuses to pay the statutory compensation, or with a hotel in Greece or a car rental company in Austria that fails to fulfil its obligations.<\/p>\n\n\n\n

In such cross-border consumer disputes<\/strong> there is fortunately a strong European tool available ECC-Net<\/strong>, known in the Czech Republic as the European Consumer Centre (ESC). Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum (ESC<\/span>)<\/a><\/strong>.<\/p>\n\n\n\n

What is the European Consumer Centre (ECC-Net)?<\/strong><\/h2>\n\n\n\n

ECC-Net is a Europe-wide network of 29 specialised centres supported by the European Commission. The Czech centre operates under the Czech Trade Inspection Authority and cooperates with partner centres in all EU Member States, Norway and Iceland.<\/p>\n\n\n\n

Its mission is to provide consumers with free assistance<\/strong> in resolving disputes with traders from other EU countries. The centre not only explains your rights in detail, but also actively contacts the other party and seeks an out-of-court settlement. In 2024, ECC-Net assisted nearly 134,000 consumers and successfully resolved approximately 59 % of cases.<\/p>\n\n\n\n

When is the European Consumer Centre not enough?<\/strong><\/h2>\n\n\n\n

Although the ESC delivers excellent results in many cases, it has its limitations. It cannot conduct court proceedings, represent clients before foreign courts, or carry out enforcement. In more complex disputes, cases involving higher amounts, uncooperative traders, or when judicial enforcement is required, it is essential to engage a lawyer specialising in consumer law and private international law.<\/p>\n\n\n\n

State-funded Legal Aid for Persons with Limited Financial Resources<\/strong><\/h2>\n\n\n\n

For Czech citizens (or foreigners with specific residence status) facing such situations, significant support is available under the Act on the Provision of Legal Aid in Cross-Border Disputes within the European Union (implementing Directive 2003\/8\/EC). This legislation enables persons with insufficient financial means to obtain legal protection funded from public resources.<\/p>\n\n\n\n

For a Czech consumer (or a foreigner living in Czechia), this means in practice that the Ministry of Justice of the Czech Republic reviews the application and forwards it to the competent authority in the country where the court proceedings are to take place (e.g. Germany, Italy, Spain or France). In that country, the client may then be granted legal representation by a lawyer or coverage of a substantial part of the legal costs in the dispute against the local trader. klientovi p\u0159izn\u00e1no pr\u00e1vn\u00ed zastoupen\u00ed advok\u00e1tem <\/strong>nebo \u00fahrada podstatn\u00e9 \u010d\u00e1sti n\u00e1klad\u016f \u0159\u00edzen\u00ed<\/strong> ve sporu proti tamn\u00edmu podnikateli. <\/p>\n\n\n\n

Do you want to effectively resolve your cross-border dispute?<\/strong><\/h2>\n\n\n\n
\n

Contact our law firm. As specialists in cross-border consumer law and enforcement within the EU, we will provide you with a qualified assessment of your case and propose the most suitable strategy.<\/p>\n\n\n\n

The first consultation is non-binding and free of charge.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"

V dne\u0161n\u00ed dob\u011b, kdy st\u00e1le \u010dast\u011bji nakupujeme p\u0159es hranice, se mnoz\u00ed z n\u00e1s ocitaj\u00ed v nep\u0159\u00edjemn\u00e9 situaci. Zbo\u017e\u00ed z n\u011bmeck\u00e9ho, italsk\u00e9ho nebo \u0161pan\u011blsk\u00e9ho e-shopu bu\u010f nedoraz\u00ed, doraz\u00ed vadn\u00e9, nebo prodejce odm\u00edtne uznat reklamaci. Stejn\u011b tak se m\u016f\u017eeme setkat s t\u00edm, \u017ee leteck\u00e1 spole\u010dnost zru\u0161\u00ed let a odm\u00edtne vyplatit z\u00e1konnou kompenzaci, nebo \u017ee hotel v \u0158ecku \u010di p\u016fj\u010dovna aut v Rakousku nepln\u00ed sv\u00e9 z\u00e1vazky. V takov\u00fdch p\u0159eshrani\u010dn\u00edch spot\u0159ebitelsk\u00fdch sporech na\u0161t\u011bst\u00ed existuje siln\u00fd evropsk\u00fd n\u00e1stroj pomoci \u2013 ECC-Net, v \u010cesk\u00e9 republice zn\u00e1m\u00e9 jako Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum (ESC). Co je Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum (ECC-Net)? ECC-Net p\u0159edstavuje celoevropskou s\u00ed\u0165 29 specializovan\u00fdch center, kterou podporuje<\/p>","protected":false},"author":2,"featured_media":1087,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-1086","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-obcanske-pravo"],"yoast_head":"\nJak \u00fasp\u011b\u0161n\u011b uplatnit pr\u00e1va proti obchodn\u00edkovi z jin\u00e9 zem\u011b Evropsk\u00e9 unie d\u00edky ECC-Net (ESC) - HW LEGAL Advok\u00e1tn\u00ed kancel\u00e1\u0159 Brno %<\/title>\n<meta name=\"description\" content=\"Probl\u00e9my s n\u00e1kupem nebo slu\u017ebou z jin\u00e9 zem\u011b EU? Pr\u016fvodce ECC-Net (Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum) a p\u0159eshrani\u010dn\u00ed pr\u00e1vn\u00ed pomoc\u00ed. 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